Typical Working Hours

Mon-Thursday 8am-2pm PST

Sat - Sun Closed

Major US Holidays observed and will be closed

Calls & Emails will be returned within 24 hours during normal business hours

Rush Jobs

25% Surcharge for less than 24 hours' notice

50% Surcharge for Evenings, Weekends, or US Holidays

Change in Scope of Services

If there is a change in the scope of services provided, I will provide a separate contract for those expected services.

Time Tracking

I use a time tracking tool to record my time spent on your business. All time spent on your business including meetings and any correspondence are billable. Weekly reports are available for your review. In addition, you will be notified if we are nearing the amount of time contracted.

Contracting Team

On occasion, I may choose to include one of my team members to provide you with quick and proper service. Additional team members must sign a confidentiality agreement and are held to the same high standards I provide to my clients.

Confidentiality

Your privacy is of the utmost importance to me. Any and all of your personal and business information shared with me are kept secure through passwords and internet security. You can review all confidentiality measures through our Virtual Assistant Contract.

Payment/Billing

You will receive an invoice on the first of the month for the next month's retainer package. Payment is due on receipt. Any overdue invoices are subject to a late fee.

Referrals

When you make a referral to our business, and the new client signes, you receive 1 free hour of virtual assistance.